Refund policy

At Geekoo For Toys and Games Trading, we are committed to providing high-quality products and ensuring customer satisfaction. If you're not satisfied with your purchase or experience a technical issue, we are here to help. Please read our return and repair policy carefully.

Return Policy

Conditions for Returns:

Time Frame:

  • You can request a return within 14 days of the purchase date.

Product Condition:

  • The product must be in its original condition and unused, with all original components, including packaging and the user manual.

Proof of Purchase:

  • You must provide proof of purchase (receipt or invoice) with the return request.

Return Process:

  1. Contact Customer Service:
    Reach out via email at hello@geekoo.ae or WhatsApp to initiate the return request. Provide the order details and reason for the return.

  2. Receive Return Number:
    We will issue a Return Number and provide instructions on how to return the product.

  3. Return the Product:
    Pack the product carefully in its original packaging, including all components, and send it to the address provided by customer service.

  4. Shipping Fees:
    The customer is responsible for return shipping costs, unless the product is defective or incorrectly shipped.

  5. Processing and Refund:

    • Once we receive and inspect the product, we will notify you of the return status.
    • If approved, the refund will be processed and credited to your original payment method within a specified number of days.

Replacement of Defective Products:

If you received a defective or damaged product, contact us immediately. We will resolve the issue by sending a replacement or issuing a full refund.

Repair Policy

1. Warranty Coverage:

  • Our gaming consoles come with a 12-month warranty from the purchase date.
  • The warranty covers manufacturing defects and hardware malfunctions.
  • Accidental damage, misuse, or unauthorized repairs void the warranty.

2. Repair Process:

  1. Contact Customer Service:
    Reach out via email at hello@geekoo.ae or WhatsApp with your original receipt or invoice to request a repair.

  2. Device Inspection:
    After receiving the device, we will inspect it and determine if the issue is covered under warranty.

  3. Repair Duration:
    Repairs typically take 7-14 business days, depending on the issue and availability of spare parts.

3. Repair Fees:

  • In-warranty repairs are free of charge.
  • Out-of-warranty repairs will incur a fee, which will be communicated before proceeding.

4. Non-Repairable Items:

  • Devices with severe physical damage or unauthorized modifications may be deemed non-repairable.

5. Customer Responsibility:

  • Customers are responsible for backing up all data before sending the device for repair. Geekoo is not liable for data loss.

Contact Us:

We appreciate your trust in Geekoo and aim to ensure your satisfaction with every purchase and repair experience.