Warranty Terms
Welcome to the Geekoo's Warranty Page. We're committed to providing our customers with long-lasting and enjoyable play experiences. This warranty details your rights and our responsibilities regarding any defects or malfunctions in our products.
Warranty Terms
1. Warranty Period:
We offer a 12-month limited warranty from the date of purchase for all handheld gaming consoles.
2. What the Warranty Covers:
- Manufacturing defects.
- Hardware malfunctions under normal usage conditions.
- Faulty components, such as screens, buttons, or internal hardware.
3. What the Warranty Does Not Cover:
The warranty does not cover:
- Damage caused by accidental drops, exposure to liquids, or improper handling.
- Issues resulting from unauthorized repairs or modifications.
- Problems caused by installing unsupported software or games.
- Using incorrect charging adapters or cables.
- Cosmetic damage (e.g., scratches, dents, or fading colors).
4. Warranty Claim Process:
- Customers must provide proof of purchase (invoice or receipt) to claim the warranty.
- To initiate a claim, contact our customer support team at WhatsApp: +971509209699 or Email: hello@geekoo.ae.
- If the defect is confirmed to be covered, we will repair or replace the console free of charge.
5. Handling Defects Caused by Misuse:
If the defect is determined to result from misuse, we will provide repair services at a nominal fee. The repair cost will be shared with the customer before proceeding.
